Customer Service

Shipping & Delivery

All items purchased from Murdock Industrial Incorporated are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Murdock Industrial Incorporated is not responsible or liable for any damage arising from shipment.

Additional insurance may be available; however our website does not have the option to add additional insurance. You must notify us in writing either in the memo field when checking out or by an email before we ship your order so that we can compute the costs of insurance, get your approval and add the cost of insurance to your total bill.

Shipping times aren't guaranteed and orders placed after 12pm EST are likely to be shipped the next day. For orders requiring 1 or 2 day shipping, contact us directly with any questions about your shipment.

Privacy & Security
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Returns & Replacements
Before you return any item, please contact customer service at support@murdockindustrial.com to obtain a Return Material Authorization (RMA) Number. Returned shipments without a Returned Material Authorization (RMA) number not be processed and will be rejected. Our Receiving Department cannot accept a return without an RMA Number. Parts must be returned within 30 days of receipt of goods. Returned items are subject to a restocking charge subject to our stocking quantities and manufacturers return policies. All returns are subject to inspection by our Quality Control Department and may be rejected if not in resalable condition. Special order items are non-returnable.
Ordering

Backorders will ship as ordered and additional freight charges will apply. Cancellation of backorders must be requested at the time of order to prevent additional freight charges. All backorders less than $5.00 will be automatically canceled unless specified otherwise by the customer at the time of order.

Orders for stocked items in stocked quantities are cancelable. Murdock Industrial Incorporated will work with the vendors it represents if a non-stock or special order item must be cancelled. You may be responsible for no, some or the full amount of a non-stock or special order item if it must be cancelled. 

Payment, Pricing & Promotions
Our payment terms for national open accounts are NET 1%10 net 30. Accounts outstanding over 30 days are reviewed daily. All accounts that reach 30 days past due (60 days from invoice date) will be automatically changed to a COD account until the past due amounts are paid. At 45 days past due (75 days from invoice date) all orders and backorders will automatically be put on credit hold until full payment is received. Link to credit application: [HERE] 
Viewing Orders
Orders can be viewed in your account information here.
Updating Account Information
If you can't make updates to your account/orders or would like help please contact us at support@murdockindustrial.com