Hose Warehouse is a wholesale distributor, which means we sell in volume with low markup and do not buffer our sales with the possibility of returns. While in most cases, returns are not an issue, each return must be looked at based on manufacturer policies and our inventory turnover.

If we shipped the wrong parts, we will make it right. Please get a Return Material Authorization (RMA) Number from our customer service, and we will cover all expenses related to our mistake.

Returns & Replacements

Before you return an item, please contact customer service at support@murdockindustrial.com to obtain a Return Material Authorization (RMA) Number. Returned shipments without an RMA number will not be processed and will be rejected. Returns will be approved at our discretion, and the possibility of a return is not guaranteed for any item offered. Our Receiving Department cannot accept a return without an RMA Number. Parts must be returned within 30 days of receipt of goods. Returned items are subject to a restocking charge based on our stocking quantities and the manufacturer’s return policies. All returns are subject to inspection by our Quality Control Department and may be rejected if not in a resalable condition. Special order items are non-returnable.

Refunds (if applicable)

We will notify you by email once we have received and inspected your return, at which time we will advise the status of your refund, whether approved or rejected. Refunds will be issued immediately upon approval, either against the credit card used to purchase or in an appropriate method matching the original payment method.

All refund methods, regardless of the payment method, will take some time to process. This is out of our control.

Late or Missing Refunds (if applicable)

Since we issue refunds immediately upon approval, any delay experienced is likely out of our control. If you are experiencing a concerning delay, please take the following steps before contacting us again:

1. Thoroughly review your bank account to ensure you did not receive the refund.
2. If the initial purchase was made via credit card, contact the credit card company for a status check on the refund.
3. Contact your bank for a status check on the refund.
4. If you’ve done all of this and you still have not received your refund, please contact us at support@murdockindustrial.com.

Sale Items (if applicable)

No refund will be considered for items that are on sale or have otherwise been marked down.

Loyalty Points and Returns

Please note that loyalty points associated with purchases that are returned, canceled, or refunded will not be reinstated. Additionally, any points earned from these transactions may be deducted from your account balance, and any discount codes purchased with said points may be deactivated.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@murdockindustrial.com and send your item to: Murdock Industrial, 553 Carroll St, Akron OH 44304, United States.

Shipping Us Returns

If we ship you the wrong materials, we will pay all shipping expenses incurred in correcting the situation. Otherwise, you will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

To return your product, you should mail it to: Murdock Industrial, 553 Carroll St, Akron OH 44304, United States.